Frequently Asked Questions
Find answers to common questions about They Trust Us, our review process, company listings, and more.
Reviews & Ratings
Yes, we allow reviewers to update their reviews under specific circumstances. You can request a review update if:
- A substantial amount of additional work has been completed since the original review.
- The trajectory of the partnership has significantly changed since the original publication.
We do not allow reviewers to delete their reviews, as they are an important part of the platform's integrity. However, if you believe a review contains factual errors or violates our guidelines, you can contact our team at reviews@theytrust.us to discuss potential modifications or an update.
Absolutely! The They Trust Us Recommended Rating incorporates data from public and third-party sources along with verified client reviews. It provides a reliable assessment of a service provider's quality, credibility, and track record. We recommend using it alongside other sources of information such as:
- Verified client reviews and detailed testimonials
- Portfolio samples and case studies
- Industry endorsements and certifications
- Direct consultations with the service provider
We take review authenticity very seriously. Our verification process includes:
- Direct Client Contact: We reach out directly to a company's clients to collect genuine feedback about their experience.
- Identity Verification: Reviewers must provide verifiable contact information tied to their business.
- Project Validation: We confirm that a real business relationship existed between the reviewer and the service provider.
- Fraud Detection: Our automated systems flag suspicious patterns, fake reviews, and manipulated ratings.
Company Listings
Yes! They Trust Us offers service providers several free features to grow their online presence:
- Free Business Profile: Creating and listing your company on They Trust Us is completely free and takes less than 20 minutes to set up.
- Client Reviews: Our team will verify and populate your profile with genuine client reviews after you provide client references.
- Search Visibility: Your company will appear in relevant category and location-based search results.
- Basic Analytics: Track profile views and engagement metrics.
You can improve your company profile and Recommended Rating by following these steps:
- Complete Your Profile: Claim your listing and fill in all sections including services, portfolio, team members, and certifications.
- Collect Quality Reviews: Encourage satisfied clients to leave detailed, honest reviews about their experience working with you.
- Engage with the Community: Respond to reviews professionally, share thought leadership content, and stay active on the platform.
- Keep Information Current: Regularly update your profile with latest projects, team changes, and service offerings.
- Improve Web Presence: A strong website with good performance and authority positively influences your rating.
They Trust Us stands out from other B2B listing platforms in several ways:
- Affordable Pricing: Our premium plans cost significantly less than competitors. Category selections are charged per page, not per individual category.
- Faster Review Process: We have a streamlined, quick review verification process compared to other platforms.
- Direct Client Outreach: We proactively contact your clients to collect genuine reviews, saving you time.
- Rich Media Support: We accept video testimonials, corporate videos, portfolio showcases, and detailed case studies.
- Transparent Ratings: Our Recommended Rating algorithm is based on verified data, not pay-to-play metrics.
For Service Buyers
Finding the right service provider on They Trust Us is simple:
- Browse by Category: Navigate our organized categories covering web development, mobile app development, marketing, analytics, and more.
- Use Search Filters: Filter providers by location, budget range, company size, expertise, and ratings.
- Read Verified Reviews: Check detailed client reviews and ratings to assess quality and reliability.
- Compare Providers: Compare pricing, portfolios, and capabilities side by side.
- Contact Directly: Reach out to shortlisted providers directly through their profile page.
Yes, browsing and searching for service providers on They Trust Us is completely free. You can explore company profiles, read verified reviews, compare providers, and contact service providers at no cost. Our platform is designed to help businesses make informed decisions without any barriers.
They Trust Us covers a wide range of industries and service categories, including:
- Web Development: Custom websites, e-commerce platforms, CMS development, and more.
- Mobile App Development: iOS, Android, cross-platform, and progressive web apps.
- Digital Marketing: SEO, PPC, social media marketing, content marketing, and email marketing.
- Traditional Marketing: Print advertising, direct mail, event marketing, and brand strategy.
- Marketing Analytics: Data analytics, business intelligence, market research, and reporting.
- UI/UX Design: User interface design, user experience research, and prototyping.
Account & Platform
Creating a company profile on They Trust Us is quick and easy:
- Step 1: Click "Sign Up" and create your free account.
- Step 2: Navigate to "Get Listed" and start building your company profile.
- Step 3: Fill in your company details — name, description, services, team size, location, and portfolio.
- Step 4: Upload your logo, cover image, and portfolio samples.
- Step 5: Provide client references for review verification.
- Step 6: Submit your profile for review. Our team will verify and publish it.
To reset your password:
- Click "Sign In" on the homepage.
- Click "Forgot Password?" on the login form.
- Enter your registered email address.
- Check your inbox for the password reset link (also check spam/junk folders).
- Click the link and set a new, strong password.
If you wish to delete your account, please email us at support@theytrust.us with your request. Our team will process your account deletion within 30 days. Please note that published reviews may remain on the platform even after account deletion, as outlined in our Terms of Use.
Still Have Questions?
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